Return Policy
Last Updated: September 11, 2026
At Raksh Om Jewellery, we aim to provide high-quality jewellery and a smooth shopping experience. Please read the following Return & Refund Policy carefully before placing an order.
1. Eligibility for Returns
Products may be eligible for return or exchange if they are received damaged, defective, incorrect, or do not match the product ordered, subject to verification and the applicable conditions.
The product must generally be unused, unworn, and returned in its original condition and packaging.
2. Return Period
Return or exchange requests should be raised within the applicable return period specified at the time of purchase or communicated with the order.
Requests submitted after the applicable return period may not be accepted.
3. Non-Returnable Products
Certain products may not be eligible for return or exchange, including:
- Customized or personalized jewellery.
- Jewellery made specifically according to customer requirements.
- Products that have been worn, altered, resized, repaired, or damaged after delivery.
- Products returned without original packaging or applicable documentation.
- Products showing signs of misuse or improper handling.
4. Damaged or Defective Products
Customers should inspect their order immediately after delivery.
If the jewellery or package is received damaged or defective, the issue should be reported within the applicable return period.
Photographs or other information may be requested to verify the condition of the product.
5. Wrong Product Received
If a customer receives a product different from the product ordered, the issue should be reported promptly.
After verification, the product may be eligible for replacement or another appropriate resolution.
6. Product Condition
Returned jewellery must be in its original condition and should not show signs of wear, alteration, damage, or misuse.
Products should be returned with their original packaging and any applicable certificates, tags, invoices, or other materials supplied with the order.
7. Return Shipping
Where the return is due to a verified damaged, defective, or incorrect product, applicable return shipping arrangements may be provided according to the circumstances.
For other eligible returns, shipping costs may be the responsibility of the customer.
8. Refunds
Once a returned product has been received and inspected, the return request will be reviewed.
If approved, the applicable refund will be processed according to the original payment method or another appropriate method, subject to applicable payment and banking procedures.
Refund processing time may vary depending on the payment provider or financial institution.
9. Refund Deductions
Where applicable, deductions may be made for shipping charges, customization costs, taxes, or other non-refundable charges in accordance with the applicable order terms.
10. Exchange
Eligible products may be exchanged subject to product availability and the applicable return conditions.
If the replacement product has a different price, the applicable price difference may need to be paid or adjusted accordingly.
11. Customized Jewellery
Customized, personalized, engraved, or specially manufactured jewellery may be non-returnable and non-refundable once production has started, except where the product is received damaged, defective, or incorrect.
12. Jewellery Care and Damage
Returns may not be accepted for damage caused by improper handling, accidents, exposure to chemicals, perfumes, cosmetics, moisture, excessive heat, unauthorized repairs, resizing, or normal wear and tear.
13. Failed or Refused Delivery
If an order is returned because of an incorrect or incomplete delivery address, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.
A refund, where applicable, may be processed after applicable deductions.
14. Order Cancellation
Cancellation requests may be accepted only before the order has entered processing, production, customization, or dispatch.
Customized or specially made products may not be eligible for cancellation after production has started.
15. Inspection and Approval
All returned products are subject to inspection before a return, exchange, or refund is approved.
Submitting a return request does not automatically guarantee approval.
16. Changes to This Policy
Raksh Om Jewellery reserves the right to modify or update this Return & Refund Policy at any time.
Any changes will be reflected on this page with an updated "Last Updated" date.
17. Acceptance of This Policy
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.