FAQ's
1. What types of jewellery does Raksh Om Jewellery offer?
Raksh Om Jewellery offers a range of elegant jewellery, including gold and diamond jewellery designed for different occasions and personal styles.
2. Is the jewellery suitable for special occasions?
Yes. Our jewellery is designed to complement a variety of occasions, including weddings, celebrations, festivals, parties, and everyday wear.
3. Are the products available online?
Product availability may vary. Customers can view the available products and their details on the website before placing an order.
4. How can I place an order?
Select the jewellery product you wish to purchase, review the product details, add it to your cart, and complete the available checkout process.
5. How long does delivery take?
Delivery time depends on the product, order processing time, delivery location, and courier service. Customized jewellery may require additional processing time.
6. Do you offer customized jewellery?
Customized jewellery may be available for selected products. Customized orders can require additional production and processing time.
7. Can I cancel my order?
Order cancellation may be possible depending on the order status. Customized or specially made jewellery may not be eligible for cancellation once production has started.
8. Can I return or exchange jewellery?
Returns and exchanges are subject to the applicable Return & Refund Policy. Certain products, including customized jewellery, may have different return or exchange conditions.
9. What should I do if my package arrives damaged?
Customers should inspect the package at the time of delivery. If the package appears damaged or tampered with, document the condition and follow the applicable return or replacement procedure.
10. Are shipping charges applicable?
Shipping charges may apply depending on the order, delivery location, product, and applicable shipping terms. Any applicable charges will be displayed during the ordering process.
11. How should I take care of my jewellery?
Keep jewellery away from harsh chemicals, perfumes, cosmetics, excessive moisture, and rough surfaces. Store each piece safely when not in use and handle it carefully.
12. Will the jewellery look exactly like the product image?
Product images are provided for representation. Minor differences in colour, appearance, finish, or size may occur due to lighting, photography, manufacturing, or screen settings.
13. Is my payment information secure?
Payment transactions may be processed through third-party payment services. Payment information is handled according to the applicable security practices and policies of the payment service provider.
14. Can product prices change?
Yes. Product prices, offers, and availability may change without prior notice. The applicable price will be the price displayed at the time of purchase.
15. Can I track my order?
Where tracking is available, shipment tracking information may be provided after the order has been dispatched.
16. Do you ship to all locations?
Shipping availability may vary depending on the delivery location and applicable shipping arrangements.
17. What happens if my order cannot be delivered?
If an order cannot be delivered because of an incorrect address, repeated delivery attempts, refusal to accept the package, or customer unavailability, the shipment may be returned. Additional charges may apply for re-shipping.
18. Is international shipping available?
International shipping may be available for selected locations. Additional shipping charges, customs duties, taxes, or import fees may apply depending on the destination country.
19. Where can I find the Privacy Policy?
Our Privacy Policy explains how information may be collected, used, stored, and protected while using the website.
20. Where can I find the Terms & Conditions?
The Terms & Conditions provide information about website usage, orders, payments, products, returns, intellectual property, and other applicable terms.